Privacy Policy

Privacy Policy

Here at RALfixings we fully understand the importance of your privacy, and we strive to be completely transparent and compliant about how your personal data is used. Pro Colour Group Ltd trading as RALfixings will only collect and use personal data in the ways laid out below, and in a way that protects your rights under UK data protection law.

Please read this Privacy Policy carefully. By using the RALfixings website your acceptance of this Privacy Policy is deemed to occur, and you will be required to read and accept this Privacy Policy when signing up for an Account with us. If you do not accept and agree with this Privacy Policy, please stop using RALfixings immediately.

1. Definitions & Interpretation

In this Policy these terms shall have the following meanings:

"Our Site" means the RALfixings website at www.ralfixings.com.

"Account" means an account created to access and/or use certain areas and features of Our Site.

"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14.

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

"UK GDPR" means the UK General Data Protection Regulation as retained in UK law by the European Union (Withdrawal) Act 2018, together with the Data Protection Act 2018.

2. Information About Us

Our Site is owned and operated by Pro Colour Group Ltd trading as RALfixings, a limited company registered in England and Wales under company number 17070544.

Registered address: Unit CH2A, Normandy Business Park, Cobbett Hill Road, Normandy, Guildford, Surrey, GU3 2AA

Our Information:

  • Company Number: 17070544
  • VAT Number: To be confirmed (pending HMRC registration)
  • Data Protection Officer: Jonathan Lett
  • Email address: info@ralfixings.com
  • ICO Registration: Pro Colour Group Ltd trading as RALfixings is registered with the Information Commissioner's Office

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by any other websites and we always recommend that you check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the UK GDPR as any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the UK GDPR, you have the following rights, which RALfixings always works to uphold:

a) The right to be informed about our collection and use of your personal data. Should you have any further questions or require clarity on anything in this Privacy Policy, please contact us.

b) The right to access the personal data we hold about you. Contact us to request a copy of this data.

c) The right to rectification if any personal data held by us is inaccurate or incomplete. Please contact us to update this data, or update it directly in your Account area.

d) The right to erasure (the right to be forgotten), i.e. the right to ask us to delete or otherwise dispose of any personal data we hold about you. Please contact us to action this.

e) The right to restrict processing of your personal data. Please contact us to find out more and action this.

f) The right to object to us using your personal data for a particular purpose or purposes. Please contact us to find out more and action this.

g) The right to data portability. Where we are using your personal data on the basis of your consent or to perform a contract, you can ask us for a copy of that personal data to re-use with another service or business. Please contact us to find out more.

h) Rights relating to automated decision-making and profiling. Please contact us to find out more.

For more information about our use of your personal data or exercising your rights, please contact us. Further information can also be obtained from the Information Commissioner's Office (ico.org.uk) or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data. Part 14 also deals with data collected via Cookies and similar technologies.

  • Name
  • Address
  • Email address
  • Telephone number
  • Business name
  • Payment information (processed securely via third-party payment providers; we do not store full card details)
  • Information about your preferences and interests
  • IP address
  • Web browser type and version
  • Operating system
  • A list of URLs starting with a referring site, and your activity on Our Site
  • VAT number (for business purchases only, if supplied)

7. How Do You Use My Personal Data?

Under the UK GDPR we must always have a lawful basis for using personal data. This may be because the data is necessary for us to fulfil a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one or more of the following purposes:

  • Providing and managing your Account and login
  • Providing and managing your access to Our Site
  • Personalising and tailoring your experience on Our Site
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Communicating with you, including responding to emails or calls from you
  • Supplying you with information by email that you have opted into. You may unsubscribe at any time by using the links provided in our emails or by contacting us directly.
  • Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and services. You will never be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to unsubscribe or opt out.

We use Google Analytics for the purposes of analysing site usage and improving our service. If at any point you wish to object to this processing, please contact us.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will be kept for the following periods:

  • Customers with an account: We will store personal data until such a point that the account is deleted or a deletion request is received.
  • Customers without an account (guest orders): We will store personal data for a period of 7 years from the date of your last order, in accordance with our legal and tax record-keeping obligations, after which it will be securely deleted.
  • Marketing contacts: We will store personal data until you unsubscribe or request removal, whichever comes first.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the United Kingdom or the European Economic Area (the "EEA"), or to countries that provide an equivalent standard of data protection as determined by the UK Government. Your personal data will be fully protected under the UK GDPR or equivalent standards.

Where we use third-party service providers who process data outside the UK or EEA, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Do You Share My Personal Data?

We may share your personal data with trusted third parties where necessary to provide our products and services. These third parties may include:

  • Payment processors (e.g. PayPal) for the purpose of processing your payment securely
  • Courier and delivery services for the purpose of fulfilling your order
  • Our suppliers where a direct delivery is required to fulfil your order
  • Marketing platforms where you have consented to receive marketing communications
  • Analytics providers (e.g. Google Analytics) to help us understand how our site is used
  • Our accountants and legal advisors where required

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit third parties to use your personal data for their own purposes.

11. How Can I Control My Personal Data?

In addition to your rights under the UK GDPR set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes, including the ability to opt out of receiving emails from us at any time.

You may also wish to sign up to one or more preference services operating in the UK: the Telephone Preference Service ("TPS"), the Corporate Telephone Preference Service ("CTPS"), and the Mailing Preference Service ("MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site — including placing an order — you will be required to provide certain personal data. You may restrict our use of Cookies as set out in Part 14.

13. How Can I Access My Personal Data?

If you want to know what personal data we hold about you, please contact us by email at info@ralfixings.com. We will respond to your subject access request within 30 days, free of charge.

14. How Do You Use Cookies?

Our Site uses Cookies to facilitate and improve your on-site experience and to provide and improve our products and services. We take every step to ensure that your privacy and personal data is protected at all times. All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Upon first using our site you will be shown a prompt requesting your consent before non-essential Cookies are placed on your device. You may deny consent to the placing of non-essential Cookies; however this may cause certain features of Our Site to not function as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary" and as such your consent will not be sought to place these Cookies. You may block these Cookies by changing your internet browser settings, but please be aware that Our Site may not work properly if you do so.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently, including login and personalisation settings.

Google Services

Our Site uses Google Analytics to help us understand how visitors use our site. When you visit our site, Google may collect information including the URL of the page you are visiting and your IP address. We may also set cookies on your browser or read cookies that are already there. For more information on how Google uses your information, please see Google's Privacy Policy at policies.google.com/privacy.

15. Contact Us

To contact us about anything to do with your personal data and data protection, please use the following details:

Email: info@ralfixings.com Postal address: Unit CH2A, Normandy Business Park, Cobbett Hill Road, Normandy, Guildford, Surrey, GU3 2AA Data Protection Officer: Jonathan Lett

All subject access requests and data protection queries should be submitted by email in the first instance.

16. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the updated Privacy Policy on your first use of Our Site following the alterations. We recommend checking this page periodically.

Pro Colour Group Ltd trading as RALfixings — Company number 17070544 — Registered in England and Wales

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