Terms of Service
This website is operated by RALfixings Ltd (registered in England under number 15588895). Throughout the site, the terms “we”, “us” and “our” refer to RALfixings. By using this website and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies linked from this page or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use our Services.
We reserve the right to update or change these Terms by posting updates here. Continued use of the site constitutes acceptance of those changes. RALfixings is hosted on the BigCommerce platform.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or have given us your consent to allow any minor dependents to use this site.
You must not use our products or content for any unlawful purpose, nor violate any UK or international laws (including copyright). You must not transmit any viruses or malicious code. Breach of any of these terms will result in immediate termination of your access.
2. General Conditions
We reserve the right to refuse Service to anyone, at any time, for any reason. Your content (excluding payment details) may be transferred unencrypted across networks. Credit card data is always encrypted during transfer.
You agree not to copy, sell, exploit, or reproduce any part of the Service or website content without express written permission.
3. Accuracy of Information
We make reasonable efforts to ensure the content on our site is accurate, but we do not guarantee that all information is complete or current. The material is for general information only and not a substitute for more accurate or timely sources. Historical content is for reference only. Questions about products and/or services should always be directed to info@ralfixings.com
4. Modifications to Service or Prices
Prices and Services may change without notice. We may modify or discontinue any aspect of the Service at any time. We are not liable to you or third parties for such changes.
5. Products & Services
Some products are available exclusively online and in limited quantities. Products may be customised through powder coating based on your order details. It is your responsibility to ensure order information is correct. See our Refund Policy for details on returns.
Colours shown on the website are illustrative and may not reflect actual finishes due to screen differences.
We may limit the sale of products or services by region or customer, at our discretion.
6. Billing & Account Information
We may cancel or limit orders at our discretion. You must provide accurate billing and contact details. See our Refund Policy for more information.
7. Optional Tools
We may provide access to third-party tools without oversight or input. Your use of these tools is entirely at your own risk.
8. Third-Party Links
Whilst we make every effort to vet third party links from RALfixings, we are not responsible for content or products provided by these third-party websites linked from our site. Use them at your own risk.
9. User Comments
By submitting content (e.g. suggestions, reviews), you grant us unrestricted rights to use that content. Comments must not violate third-party rights or contain offensive or harmful material. We reserve the right to remove or edit such content.
10. Personal Information
Your personal data is handled in accordance with our Privacy Policy.
11. Errors and Omissions
We reserve the right to correct errors and update content without prior notice, even after an order has been submitted.
12. Prohibited Uses
In addition to other prohibitions, you may not use this site or its content:
- For any unlawful, fraudulent or malicious activity
- To scrape, copy, or reproduce any images, text, product data, or customer information
- To breach or attempt to breach our systems or access unauthorised data
- To harm our reputation, systems, customers, or partners
Any unauthorised use of our site or its content may result in legal action. We actively monitor misuse and may pursue criminal or civil remedies to the fullest extent of UK law. We are a member of the ICO to keep user data safe.
13. Disclaimer of Warranties & Liability
We do not guarantee uninterrupted or error-free Service. Your use is at your own risk. Products and services are provided "as is" without warranties. We are not liable for damages arising from your use of the Service, except as required by law. We are not liable for damages arising from the use of our products.
14. Indemnification
You agree to indemnify and hold RALfixings harmless from any claims arising from your breach of these Terms or your misuse of our Services.
15. Severability
If any part of these Terms is found to be unlawful or unenforceable, the rest shall remain valid and enforceable.
16. Termination
These Terms remain in effect until terminated by us. We may terminate your access without notice if we believe you have breached these Terms.
17. Entire Agreement
These Terms and our other published policies represent the full agreement between you and RALfixings.
18. Governing Law
These Terms shall be governed by the laws of the United Kingdom.
19. Changes to These Terms
We may update these Terms at any time by posting changes here. Continued use of our website constitutes your acceptance of any changes.
20. Contact Information
Questions about these Terms should be sent to info@ralfixings.com.